SurfControl Enterprise Threat Shield V4.0 Readme

May 2007

Welcome

You are about to install SurfControl Enterprise Threat Shield V4.0. This release contains the enhancements and fixes listed below.

New Features

License and update services moved

The licensing and updating services have both been moved to a different server.

Applications blocked at startup

Applications or modules that are marked for execution termination, will actually be completely blocked rather than terminated after running.

Improved user interface

User interface improvement in the installation and in the management applications.

 

Improvement in the way ETS works, within a Novell environment

ETS now has improved support for the ZENworks environment. Agents can be deployed using the Novell Server.

Improved network consumption

Major improvements have been made to the network consumption that the agents require. The file download size is, on average, down to about one hundredth of its initial size.

Vista and Win64 support

Vista support is for the agent side only. Win64 is for both server and agent sides.

Language support

Full multi-byte support so that ETS now supports any language.

Bit torrent files are detected

Bit Torrent files are now detected as part of the P2P support.

Reports based on category

The Reporter now shows rules triggered, by category.

Improved installation.

The installation process has been improved. It now lets you do a lot of the configuration of Enterprise Threat Shield during the initial set up.

Improved scheduling.

Automatic updates can now be scheduled more precisely.

Improved writing to log file.

Log files created by Enterprise Threat Shield will be split by month to improve performance.

Permanent purging.

Files that are required to be deleted will be purged permanently. There will be no way to recover them.

 

Bug Fixes

 

Description

Issue Number

An exception is shown if you select a detailed report after it has been sorted by size and duration.

28023

Sometimes when updating the databases an error message will appear stating "NTVDM encountered a hard error". You close or ignore this message.

23753

User information password in Directory Services Settings is limited to 16 characters.

20726

A new database must be included in the Stand Alone.ini file in order to deploy the agent in Stand Alone mode.

18862

Add or Remove programs screen freezes following modification.

19267

BrowseWatch impacts the launch of Office components when the user has Netscape open.

23454

Deployment and Status screen does not display correctly when DC is down and the service is restarted.

20947

Dmp,png, EMF, Word files being interpreted as Music Files (MP3s).

17414,18584,25500

ETS Manager crashes if blank information is entered in the Change Account Information menu option.

19537

Generating a report throws an exception if you select several content types within the filter pages.

20302

If a specific database is opened by the ThreatShield DB Editor, the agents will fail to initialize that database and will not run.

22012

Unable to define a rule with Removable Drive Data Loss Protection when there is no content within.

20878

Unable to add Reporter or Stand Alone features via Modify option of the installation.

16024,18778

Stand Alone is installed without asking the user, during install repair.

18768

User defined databases are not copied to the DeployPath (creation or modify).

21904

Agent installation fails to run if the computer name is 15 characters length.

27628

ETS failed to work properly in a ZENworks environment, if the administrator chose not to create a unique Windows computer name.

20654,18575, 25762

Known Issues

 

Description

Issue Number

Uninstall SETSAgent.msi when the workstation is disconnected from the network - the status of the workstation in the Threat Shield Manager remains the same.

18289

Adding a Stand Alone option through the Add/Remove modify procedure will not work.

18778

Agent does not exclude zip files.

16873

Multiple Browsewatch rules log a users surfing activity twice.

16094

A re-named computer becomes deployed and put into Stand Alone mode, even though it is un-ticked in the Deployment and Status window.

18716

Reports by User or Computer will only show Game Shield.

23442

Rule priority doesn't work in WriteWatch in some cases.

20796

When a remote client uninstall (un-tick) is attempted and it fails, the computer is unticked yet deployed.

20345

There is a Stand Alone Agent logging issue when a server is disconnected from the network and different users login to the client.

18321

ETS v3.5 to v4.0 upgrade is not supported on Unicode Windows (Chinese, Japanese etc). You will need to remove the product then install version 4.0.

27411

Rule names beginning with # will not appear in the Workstation Activity screen.

27688

Threat Shield server may not have enough time to redeploy workstations where deployment has failed, if a data refresh occurs. This time is set in DirectoryCleanInterval in the .ini file. See KB article ­2261 for information on how to change this setting.  

20132

If you have .NET framework 2.0 installed on your machine, ThreatShield Reporter may give you an error message when attempting to generate a report. See KB article 2263 for details on how to fix this problem.

28389

If a user name is longer than 15 characters, it will be shortened in the Workstation Activity monitor.

16531

For more information, please refer to the SurfControl Knowledge Base. Contact SurfControl Technical Support via telephone or e-mail for further assistance.

Upgrade Considerations

You can either install the full 4.0 version, or you can upgrade from version 3.5.x

Licensing Issues

SurfControl Enterprise Threat Shield will run as an evaluation version for 30 days. For this period, the product is fully functional and a maximum of 100 clients can be managed.

 

To install or upgrade to SurfControl Enterprise Threat Shield, download the product file and follow the Setup Wizard instructions. For more information, see the SurfControl Enterprise Threat Shield Starter Guide.