SECTION 1 WELCOME!

NEW FEATURES IN VERSION 5.0

SurfControl Report Central
A new web-based reporting engine, making it easier for users throughout the organization to run and schedule the reports they need. SurfControl Report Central also brings faster reporting and a new report showing the how much time a specific user spent at each category.

ISA 2004 Integration
Provides filtering, monitoring and reporting for Microsoft ISA 2004 Standard Edition as well as Microsoft ISA 2000

Policy Override
The Microsoft ISA integration of SurfControl Web Filter allows a new rule type, Policy Override. Trusted users can be given responsibility to continue to view a page they believe has been incorrectly blocked. This activity is easily identifiable so abuse can be quickly caught.

New URL Database Categories
5 New categories have been added to create 45 categories. These include Spyware, Downloads and Illegal Drugs

Active Directory Support
New  Browse your Active Directory tree from the SurfControl Rules Administrator. You can select users and groups from Active Directory for inclusion in your access rules. SurfControl Web Filter continues to support NT Domain and Novell eDirectory environments.

VLAN Support
Filtering, monitoring and reporting in VLAN environments

Reduced Data Storage
The option to reduce the amount of information logged and stored, but still capture the relevant activity that you will want to include in reports.

Single Management Console
View, monitor and manage multiple SurfControl servers from a single location.

Faster and more resilient Data Handling
The way logged data is written to your MSDE or SQL database has been re-designed to vastly improve performance and increase resilience to database problems.

Block while categorizing
Pass-by products such as SurfControl Web Filter for Windows have many advantages for your network, such as zero latency and not being a point of failure. One risk is the "sneak peek" which can occur sometimes with any pass-by solution. This is when a user requests a site that is not allowed but is able to see the first page, but not any images. A new "Block while Categorizing" feature has been added that will minimize the risk of this happening.

Track User access by Workstation
Identify if a user accesses the web from different workstations.

Continuous VCA processing
The VCA will now run as a service, continually checking for new, uncategorized sites. In previous releases the VCA was a scheduled task. This new design will improve the turnaround time for the VCA categorization of a site that has never been seen before.

SECTION 2 - SURFCONTROL REPORT CENTRAL

What is SurfControl Report Central?

SurfControl Report Central provides a Web-based interface all the SurfControl Web Filter reports. It also provides user authorization and report-level access control. This release features the following functionality:

Single Web-Based Interface
SurfControl Report Central provides a Web-based view into all SurfControl Web Filter reports. Users can access and run reports from any machine using the Microsoft Internet Explorer Web browser.

Scheduling and auto-distribution
Similar to the Report Wizard offered in version 4.5 of the Web Filter, SurfControl Report Central supports scheduled report generation and distribution via e-mail in 4 different file formats.

Authenticated Access Control to Reports
SurfControl Report Central provides enhanced access control by letting administrators specify a subset of reports that a user can see, including reports that can be customized to display only specific criteria (e.g. users, groups, categories, etc.). This enables you to share the responsibility of reporting on users' activities in a way that matches your organization's management structure and privacy concerns.

Improved Performance
SurfControl Report Central allows Quick and Summary reports to be cached on a daily basis, improving access times for these commonly requested reports.

Installation Requirements and Limitations

The only supported Web browser in this release is Microsoft Internet Explorer.

This release of SurfControl Report Central is designed to work with only one report server.

Known Issues

Adobe Acrobat

9276: HTTP Status 404 error thrown when URLs are clicked on table based PDF reports.
These problems occur when using the Acrobat Reader 5.0. The product works correctly when using Acrobat Reader 6.0.

Display Issues

8277: E-mailed HTML reports do not display correctly in preview mode.
The preview mode does not function correctly when viewing HTML reports that have been targeted to e-mail. The preview will not display any images. The actual report that is e-mailed contains all images and displays correctly when opened.

8390: On some HTML bar charts, the legend may overlap the edge of the chart.
When viewing bar charts in HTML format, the legend may slightly overrun the edge of the chart graphic. There is no workaround available for this issue.

9785: Reports output as .rtf require Microsoft Word.
If you select reports to be output in .rtf format, you must have Microsoft Word installed in order for SurfControl Report Central to correctly format the report. 

11488: Reports display links that open in the same browser.

Some reports, such as the Top N Sites by Bandwidth, display sites as links to the actual website. When a user clicks on these links the site opens in the same browser window that the report was  displayed in rather than opening it in a new browser window. The workaround to this is to click the browser's back button.

11882: Saving e-mailed HTML reports using Outlook Web Access results in report graphics not being displayed.

When sending SRC reports in .htm format via e-mail and subsequently saving the report attachments using Outlook Web Access the attachment filenames are modified by the e-mail client. This results in report graphics not being displayed in the .htm file as they are named differently to the image references in the HTML source code.

12957: Running a report in RTF format without MS Word installed does not close the browser window.

Running reports to be output in .rtf format when Microsoft Word is not installed results in the browser window remaining open after the File Download dialog has been closed. The workaround is to close the window when you see that the required file download action has completed.

Installation Issues

11541: The file path for the SRC installation files must be less than 260 characters.

When installing the SRC the file path for the installation files must be less than 260 characters. Attempting to install to a file path whose length is equal to or greater than 260 characters will result in a Windows error message -  "The filename or extension is too long." - and it will not be possible to continue with the installation.
 

Other Issues

12665: Internet security settings can prevent the SRC client URL login screen from functioning correctly.

The SRC client URL login screen will not function correctly if the browser's Internet security setting is set to 'High'. The problem occurs because this setting disables the "run ActiveX controls" and the "active scripting" flags, which are needed by the SRC.

12666: 'Bypass proxy server for local addresses' IE connection setting should be checked when a proxy is in use.

When a proxy is being used to provide Internet access for users, individuals should make sure that the IE connection setting 'Bypass proxy server for local addresses' is checked otherwise the SRC will not load and a 'Page cannot be found error' (or similar) will be displayed instead.

SECTION 3 - LICENSE INFORMATION

The SurfControl Web Filter product will run as an evaluation version for 30 days. During the evaluation period, you can schedule and download updates to the URL Category List, so that you obtain the latest version for testing. 

The VCA product will run as an evaluation version until serialized, but categorization work performed during the evaluation period is not saved. 

##         Description

370        Add option for to create a report for "Yesterday"
2279      Administrator does not handle SQL Server Permissions errors.
5108      Installing SWF on server with teamed/mirrored NIC cards causes blue screen.
6027      'Enable Username Support' can causes handle count to grow very large
6154      Partial pages being delivered on first request even though there is a rule blocking access to them
6983      Default deny page setting is lost when renaming or adding a new deny object.
7483      Real-time monitor isn't redrawing itself when you resize any column.
7621      Feature Request to display Dropped packets counter in Performance Monitor
7730      Importing rules when object has an apostrophe fails.
7791      Invalid year value in 'From' Date Range of VCA report can cause Dr Watson.
7873      Refresh function resets the data order in the Users window in the Monitor

8473      Some countries missing from registration dialog.
8572      Some VCA issues when operating on Database over 5GB.
8593      Site host names longer then 70 characters prevent flat files from updating.
8616      Delay in communication between EUM and Web Filter Service.
8649      Apostrophe in user's 'real' name prevents friendly name from being obtained.
8650      EUM agent puts high load on Domain Controller CPU when sending cache info.
8665      Error thrown in a multiple domain environment which has the exact same group names in all the domains.
8675      The netsurf1.inf file is not replaced when upgrading from 4.2 SP2.
8705      MSN Messenger and Yahoo messenger objects missing in protocols and ports.
8725      The appropriate value is not shown for the $CATEGORY variable in email notification messages for non-http traffic.
8744      Unable to view users from other domains in the Rules Administrator.
8865      'Repair' seems to have a problem in fixing modified .exe files.
8866      Browse Time Report exceeding stop time.
8882      Group name containing an apostrophe is ignored during flat file import.
8911      Problems when monitored users have the same friendly name.
8915      Feature Request to include in the docs the details of fields in database tables.
8976      Prevent the original URL Category List from being overwritten if the new uncompressed downloaded file is empty.
8979      In rare cases ScScout.exe crashes when rule changes are committed.
9031      Rules irregularity - rules not taking effect if delay between starting service and committing is >= 20mins.
9069      Using hostnames in 'Who' objects doesn't work for pass through products.
9079      Octal URL string padded with sufficient number of zeros is not blocked.
9094      In large environments selecting Sites in Advanced Criteria of Reporting takes a long time to complete
9096      Details missing form docs with regards to Netware EUM.
9181      Documentation doesn't adequately describe report behaviour when users are in multiple groups.
9555      In some cases customers with valid registrations will fail to download the URL Category List updates
9559      Occasional incorrect page level categorisation when root has been updated in URL Category List.
9892      In some cases on multi-processor servers Web Filter Server hangs when a blocking rule is enabled.
10027    Feature Request to add precision bandwidth control types.
10144    Feature Request to allow Real Time Monitor to be run remotely
10145    Allowance notification is being sent when the rule is first hit, not when the allowance is exceeded.
10146    Feature Request to send a notification when a specific file type is downloaded
10147    Record that a user accesses the Internet from different workstations over time.
10148    Feature Request for an option to make ISA to Fail Closed.
10151    Feature Request to create a Deny Page with more than 1024 chars for ISA integration
10187    Certain page activity strings in flat files cause Connections.page_id = -1.
10359    URL Category List updates are being inadvertently blocked by customer policy
10740    Using SurfControl Web Filter standalone in a Blue Coat environment could causing flood of excess network traffic.
10979    Possible to by-pass web filter by obscuring urls with @@ on certain web browsers
11292    Feature Request to purge database without needing to stop filtering.
11293    Feature Request to record any object that causes a block regardless of Monitored Data settings